MFC of Republic of Buryatia

• During the registration process on the website or when submitting an application at MFC branch, client chooses the method of obtaining the result: classic format through an employee or through self-service parcel locker.
• When completed documents are entered into the parcel locker, client is sent an SMS with personal code for open the door.
• Administrator of parcel locker system configures the document storage period in the Smartix back office (user is informed in advance about these periods). If for some reason the documents have not been received, after the expiration of the storage period they will be retrieved by an employee and available for reception in the classic way through the window.

The technical features of the project involve the use of a registry for the exchange of data on operations — specialists from the MFC side download delivery operations, customer data, transaction number and customer phone number to receive notifications in csv format. Next, the register is uploaded into the Smartix parcel locker system and deposit operations based on them are generated.

MFC employee uses the Smartix mobile application for parcel lockers to authorize at the parcel locker and scan barcodes on envelopes with documents. As a result, the documents are entered into the cells assigned by the system to the corresponding client and client receives an SMS about the readiness of the service.

At the same time, our system also supports automatic information exchange through universal API without using registry.