Moscow lockers

Project of installation 10 thousand of parcel lockers in Moscow

About project

In 2022 Moscow parcel lockers project was launched in a pilot format the goal of which is to install 10 thousand parcel lockers in Moscow and Moscow region. The devices are planned to be placed in places convenient for users: in entrances, courtyards, parking lots, office spaces and administrative institutions.

Smartix was selected as supplier of specialized software for parcel lockers. Smartix out of the box software meets the key requirements for the project as well as all the needs of dynamically developing delivery automation market.

Why parcel lockers

Parcel lockers considers as the main alternative to courier services, because lockers have a number of key advantages:

  • Delivery to parcel locker is much cheaper than courier service, while the completed order wait for pickup almost as close to the client.
  • The device does not have the classic disadvantage of courier delivery — need to adapt to the time when client is at home. The order is already in the cell and can be received at any convenient time.
  • Parcel lockers effectively solve the problem of free access for third parties, including couriers, to the territory of the residential complex. Parcel locker is located at the reception, in the entrance area or in the local area, and this is where orders for customers are loaded. No more confusion and chaotic movement across locations and floors for couriers, who are often perceived by residents as unwanted strangers.
As part of the Moscow parcel locker project, the devices offer:

  • Receiving orders from online stores and marketplaces
  • Return of unsuitable or defective goods
  • Rent of lockers for temporary storage of personal belongings

The project demonstrates demand among residents for dispensing orders through self-service devices. E-commerce business is taking part in the development of the system — owners of commercial parcel lockers, participants in the e-commerce and logistics services market can join the project by submitting an application on the portal of the Mayor and Moscow Government.

Project prospects

The next stage in the development of the project is launch of additional features:

  • Sending equipment to service centers for warranty and post-warranty service and receiving it back
  • Sending clothes and shoes for repair and dry cleaning and then receiving them back
  • Forwarding parcels and correspondence between residents

Smartix company also faces ambitious tasks to integrate the parcel locker system with key participants in the e-commerce market. In addition to Yandex Market, also OZON, Wildberries, Lamoda and other marketplaces and online stores are planning to deliver goods through the Moscow parcel lockers project.


Smartix parcel locker software offers wide functionality, flexible modifications, scalability and fault tolerance. Compliance with the requirements for systems of this class and experience of working with large customers contributed to the choice of Smartix for implementation of the Moscow parcel locker project.
The involvement of Smartix to implement the largest municipal program to launch delivery automation system confirms that specialists have appropriate competencies, confirming high level of technology proficiency and readiness to work with large-scale projects.
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