RT Line

Lockers for automation of bus dispatch offices

About the customer

The main activity of RT Line is the development of passenger traffic on regular routes. The customer manages a fleet of modern comfortable buses and employs highly qualified staff, following the course of providing advanced quality standards for passenger transportation.

Customer chose Smartix lockers to automate dispatch offices in the field of passenger transportation on municipal routes. Each device solves the tasks of daily contactless dispensing and returning of documentation and equipment for the way out of more than 100 buses on the line.

About the project

During the pandemic customer thought about implementing a contactless method of dispensing waybills and releasing drivers on the line without the participation of a dispatcher. As a result, the concept of an automated dispatch center was formed, in which the key element is a self-service locker with a number of cells that store the entire set of documents and supporting equipment for the driver to enter the line.
Each cell contains a folder with documents, validator for selling tickets, bracelet for monitoring the work and rest regime, vehicle keys, etc. The cell is tied to the bus number, which is indicated in the waybill.

To open the cell driver first of all undergoes a pre-trip medical examination by a doctor in order to obtain permission to drive a vehicle. The doctor puts a mark on the driver’s admission in the accounting system and cell is unlocked. Next, driver goes to the locker, scans the waybill through the built-in scanner and receives a set for leaving the line.


Without an automated contactless system dispatcher issues documentation and equipment which inevitably forms a line. Taking into account the human factor, errors, violations, incorrectly issued documents, etc. which cannot be ruled out.

Checking a driver’s license, printing a waybill, traffic schedules, issuing route maps, vehicle documents, collecting signatures in register can lead to delays due to different rates of dispatcher’s work.

As a result of the implementation of automated electronic systems based on Smartix, the time of the preparatory and final period for drivers is significantly reduced, errors, violations and fines are eliminated. All this leads to the optimization of processes and increases the efficiency of the enterprise.

Thanks to self-service lockers everything happens quickly and error-free. The overall productivity of drivers and the fulfillment of standard hours per shift are growing.

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