◾ Different models of lockers
Previously, Yandex used parcel lockers from different manufacturers, additionally expanding the number of devices through new purchases. As a result, network of models with different hardware was formed. Locker’s software developed by our company by order of Yandex.Market basically supports models from different manufacturers and was additionally adapted to the customer's existing equipment. As a result, all existing devices were updated to the new software.
◾ Back office
A web-based application for managing users, lockers, delivery services, marketplaces. Provides tracking and management of all logistics operations, as well as monitoring of devices and their remote management.
◾ Mobile application
Connecting clients and couriers to parcel lockers (both screen and non-screen models were involved in the Yandex.Market project) to receive/insert packages. Data exchange between devices and mobile clients is carried out via a Bluetooth connection.
◾ Client notification system
Sending e-mail and SMS codes to receive parcels. Sending notifications about the availability of the parcel, about the ending of the storage period or due to abandoning. Flexible configuration of notification templates through the back office.
◾ Barcode support
Reading the packages numbers when inserting by the courier and receiving the parcel by the client using a barcode scanner.
◾ Cashless payment
According to the terms of the project, the system supports both the delivery and issuance of prepaid orders and also payment for orders via parcel locker — some of the parcel lockers are equipped with POS terminals. Fiscalization of payments through cloud fiscal services is supported.
◾ Monitoring and control
Viewing information about existing parcels, their movement and content, editing information about parcels. Tracking the number of cells available for loading, taking into account the return of parcels, with notifying employees when the limit is exceeded.
◾ Equipment condition monitoring and control
Remote control of parcels, recording of events, incidents. Tracking the technical condition, operation of hardware components. Remote monitoring of the locks and doors status, remote power supply control. Sending notifications to technical personnel.
◾ Parcel locker’s network update system
Remote download of updates from file storage via http/https channel in accordance with the conditions set in the back office. The ability to update partial network segments.
◾ Maximum reliability and fault tolerance
Interaction of parcel lockers with the control system via https, unique details for each device, additional use of a VPN tunnel. The system was developed taking into account the future development and scaling of the service in the next 5-10 years. With an increase in the number of Yandex.Market parcel lockers, any of the system components can be additionally placed on new servers. The software solution will expand following the growth of the Yandex.Market business.
◾ Role-based security policy in the back office
Implementation of role models with different levels of access to back office sections for couriers, technicians, administrators.
◾ Back office activity tracking
Logging the activities of back office users in the process of creating, deleting and changing any entities in the system.
◾ Physical security
Video surveillance system for recording actions with all cells of the device, transmitting alarm messages to employees when magnetic contact sensors are triggered. Independent access to the locks controller.
Integration with delivery services — creating events for the delivery of orders, tracking statuses, canceling delivery. Maintaining a list of transport companies with flexible division of lockers between them.