Kazakhstan Public Service Centers

In addition to results for various types of popular services, PSC clients also receive title documents and civil registration documents. When issuing this type of document, an identity verification system is required. Smartix parcel lockers are equipped with a module for biometric verification of the recipient and effectively solve this problem.

To comply with issuance security requirements, before opening the box parcel locker asks the client to scan their face through the built-in camera. The Smartix system makes a request to the PSC accounting system and receives the required percentage of identity match for the photographed client. If the acceptable threshold meets the preset 80-90%, cell opens. At the same time, for simple documents and certificates the threshold can be minimal or zero, so the document can be picked up for convenience by another person - a relative or a courier.

After the PSC employee has uploaded the document to the parcel locker, the client receives an SMS with a 6-digit receipt code and additionally with a link to a web service that allows him to go to a separate page through a smartphone browser. The web page contains detailed information about the location of the parcel locker on the map, QR for scanning at the parcel locker instead of manually entering PIN code, and a feedback form for contacting the PSC feedback system in case of errors during the execution of the service.

The Smartix web service for receiving orders allows to provide the maximum level of customer focus - contains QR code for quick and convenient opening of a cell without manual entry, provides better information content and reduces the cost of the number of characters in SMS (only PIN code and short link to the web page).